Frequently Asked Questions
How can I get a detailed itinerary for a tour?
A day-to-day itinerary will be sent once you sign up for a trip. If you need specific information about the flow of the trip and the pace of the specific activities, before committing to the trip, get in touch with your questions and we will be happy to fill you in.
How much is the trip deposit?
Deposits for all trips are $500 and can be paid by personal check or credit card with no fee. We will send you an ‘easy-to-play’ invoice that you can fill in with your credit card details (we keep no record of card numbers) or you can send a check to the address on the invoice. We prefer checks since they don’t incur a fee, but either payment method is acceptable.
When will the full payment be required?
The final payment is due 75 days before departure. Anyone joining the trip after the 75th-day payment deadline date needs to pay the full trip payment at signup.
What forms of payment do you accept?
Personal checks, credit/debit cards, and cashier’s checks are all good.
You may pay your deposit and final payment easily with a debit/credit card, or cashier’s check. You may also send a personal check to Behind the Scenes Adventures at the address at the bottom of the Trip Contract and Release Form or your Invoice. All invoices are sent through our secure invoice system and online payments are safely and securely handled by our payment processor Stripe.
What is your cancellation and refund policy?
Our trip prices are based on group rates reserved in advance, thus a cancellation affects all the trip expenses. If a trip is canceled by Behind the Scenes Adventures for any reason, a refund is 100%, including your deposit. Postponing a trip to a later date (necessary occasionally during COVID) does not constitute a cancellation by Behind the Scenes Adventures, and your deposit will not be refunded for any reason. We will work with you to find another date or destination that fits your schedule.
If you need to cancel, your non-refundable $500 deposit may be applied to any other tour at any time, at a later date. After five years, unused deposits are donated to community projects in the countries where Behind the Scenes Adventures operates.
- Cancellation 74 or more days before departure, refund is 50%, not incuding the $500 non-refundable deposit.
- Cancellation 30-73 days before departure, refund is 25%, not incuding the $500 non-refundable deposit.
- No refund for cancellation less than 30 days before departure.
Is it possible to switch to a different tour?
It is possible to change from one tour to another (for instance from Turkey to Morocco) provided that:
- Changes are requested at least 60 days before both tours start.
- Full payment is made for the new choice within 75 days of departure.
- There is space on your new trip choice…
We make reservations for our transport vehicles and our favorite hotels many months before the group arrival date. Naturally it’s necessary to know the number of travelers for each adventure, and the desired types of rooms before we arrive. Many small boutique hotels have a limited number of singles.
Please contact us to request a change from one trip to another, and we will do our best to accommodate your choices. You will be notified as soon as the change is confirmed.
Flights & Travel
How do I make my plane reservations to arrive and depart at the right times?
Behind the Scenes Adventures provides you with a complete itinerary well in advance of your trip, so that you can schedule your international flight with the help of a travel agent or a website. We often search for prices on Expedia.com or Orbitz.com…then we use the airlines’ own website to make our reservations to be sure we get customer service and miles from the airlines’ Frequent Flyer plans. Delays and problems are more easily solved by the actual airline than by a cheap travel company.
Any extra hotel nights necessary for getting to the tour arrival point, or extra nights at the end of the tour are naturally on your own. Booking.com and Orbitz or Expedia.com both can be helpful.
Do you recommend that I work with a travel agent?
Specific information about arrival and departure options and suggested flight arrangements will be sent several months before departure.
Some itineraries are complicated, and a travel agent can help by offering you more possibilities and prices from different airlines on different dates. In this case, we recommend that you work with a travel agent, such as Nancy Smart in Berkeley, California. We have worked with Nancy for decades. She knows the dates for our trips and is happy to make suggestions, and discuss your flight itinerary. A good travel agent can be a real friend, finding you the best connections, prices, seats, and upgrades. Naturally, she charges a typical agent fee. You can e-mail her at email@example.com or call her office (510) 843-1000 on Tuesday and Wednesdays. Other days, call (510) 658-8188.
Am I required to have travel insurance?
Travel insurance/trip cancellation insurance is highly recommended, to be sure your trip is worry-free. We have provided a few companies we have heard are good; we are not responsible for recommending an Insurance Company. Do your research to see what sort of coverage you need and what is included/excluded. Naturally, the policy should include epidemics or pandemics.
Travel Insurance Brokers:
The first company listed here, General Global Assistance, is rated as Excellent by FORBES and all their travel policies include COVID-related issues. Costs are reasonable. We have no connection with them but they are highly recommended by travelers; check the reviews on the site.
What are the Visa requirements for the country(s) we’ll be visiting?
Each country has different visa requirements. Once you sign up, we’ll send you the latest visa information with the tour material for your specific destination.
Unless you plan to leave the connecting airport you will not need a visa if you stay in the Transit Area. Often you will not have a choice; you will not be allowed to leave the Transit Area in most airports.
Occasionally if a flight is canceled and the airlines must send you to a hotel near the connecting airport, you will be given a temporary permission “visa” stamp to leave the airport for the night.